After-Sales Support
Technical support for operation consulting, maintenance and repair, and instrument installation and commissioning
After-Sales Advantages
Operational Assurance
Customized maintenance plans and professional installation and commissioning
Spare Parts Service
High-quality original parts with fast and efficient replacement
Calibration Support
Calibration technical support to help correct operational deviations
Upgrades and Optimization
Software and hardware upgrades, plus functional expansion and optimization services
After-Sales FAQs
What is the service life of the instrument?
In principle, there is no fixed service life. Since storage conditions and operating procedures can significantly affect longevity, we recommend routine care based on the product manual. On-site calibration services are also available upon request.
What warranty services are included?
During the warranty period, we provide free instrument repair (excluding consumables and damage caused by misuse), free software upgrades, and an annual maintenance plan. Customers can choose the most suitable warranty agreement based on their needs.
What training do you provide?
We offer comprehensive training on operation, safety precautions, relevant industry standards, and daily maintenance. In addition to the initial on-site training, we regularly host online webinars and offline technical sessions.
